Wednesday, September 16, 2009

Unable to uninstall Adobe 9 or other software? Use Windows Uninstall Utility

After evaluating acrobat standard 9, I couldn’t view PDF files so I installed Acrobat 9 reader and things started working fine. Unfortunately, every now and then, Acrobat 9 standard would nag me about purchasing it so I decided to remove it. Little did I know that this was the beginning of a series of annoyances.

My uninstall suddenly freezed somewhere in the middle such that I had to click cancel. I went back into the control panel and to try to remove Acrobat standard again but it complained that there were no uninstallation files. I gave up! From here, right clicking on a file within windows explorer resulted in a Windows installer pop up claiming that “the feature you are trying to use is on a network resource” and asking me to point to “acrostan.msi”.

To resolve this, I picked up my copy of acrobat standard CD and browsed to acrostan.msi. Afterthat, it gave me the right click menu but demanded the CD every time I right clicked! Clicked cancel twice could also make the pop up go away.

After many days tolerating this nonsense, I finally got fed up and googled for a solution. After many searches, I finally stumbled upon a simple solution really – Microsoft's windows uninstall utility. Why didn’t I know of this tool before?

Simply download this tool from the link above and install it onto the troublesome computer then run it. It will show all the installed software on your computer. Select the software you wish to remove, in my case acrobat 9 standard, and click remove.

The next time I right clicked, my computer was back to normal again! And now currently working as a sysadmin, I have one more tool in my kit!